Our users experience is our priority, therefor we have structured a refund policy that fairly serves both our clients and talents.

Clients:

If you have hired talent and you do like to CANCEL the job and the talent has not yet delivered on the job, please take the following steps.

• Go to (Job posts) and select (My jobs)
• Click on (On going)

• Click on (Cancel job)

• Fill out the forms and submit, allow 24-48 hours for our team to review and decide on your cancelation.

If you mistakenly approved a job that was not completed please first contact the talent. If the talent is not willing to make adjustment, please follow the steps below to DISPUTE the order.

• Go to (Job posts) and select (My jobs)
• Click on (Completed)

• From the drop down select (Dispute)

• Fill out the form click on proceed, allow 24-48 hours for our team to review and decide on your dispute.

NOTE: you can only dispute a completed job order in 72 hours or less. After 72 hours you can no longer dispute an order.

Talents:

If you have paid for your BC and the results came back negative (meaning your account did not activate) you qualify for a full refund.

 

To request a refunds simply follow the steps below:
• 1. Go to Contact Us
• 2. Select the email option 
• 3. And lastly, request a refund. 

Subscription refund policy:

All subscription payments are nonrefundable except if the charge made was post cancelation request then you are entitled a full refund.

 

HOW TO CANCEL YOUR SUBSCRIPTION:
• 1. Go to Contact Us
• 2. Click on email us
• 3. Send our team a cancellation request

 

Please allow 12-48 hours for the subscription cancelation request to be processed.

 

Any questions email us at support@pairelite.com