Our users experience is our priority, therefor we have structured a refund policy that fairly serves both our clients and talents.
If you have hired talent and you do like to CANCEL the job and the talent has not yet delivered on the job, please take the following steps.
If you mistakenly approved a job that was not completed please first contact the talent. If the talent is not willing to make adjustment, please follow the steps below to DISPUTE the order.
NOTE: you can only dispute a completed job order in 72 hours or less. After 72 hours you can no longer dispute an order.
If you have paid for your BC and the results came back negative (meaning your account did not activate) you qualify for a full refund.
Please allow 12-24 hours for our team to review your request. If your request falls under our talent refund policy, your refund will be processed right away.
Please allow 5-10 business days for the funds refunded to be posted.