How to get my refund?


If you have paid for your BC and the results came back negative (meaning your account did not activate) you qualify for a full refund.


To request a refunds simply follow the steps below:

1. Go to

2. Select the email option 

3. And lastly, request a refund. 


Please allow 12-24 hours for our team to review your request. If your request falls under our talent refund policy, your refund will be processed right away. 


Please allow 5-10 business days for the funds refunded to be posted. 



Frequently Asked Questions for Talent